UX Design Lead
Neogen Corp
Mission
When I joined Neogen Food Safety, their digital tools were powerful—but tough to use.
Heuristic scores were low, interfaces felt disconnected, and design decisions weren’t always grounded in real user needs.
My job was to help change that.
Key highlights
I spearheaded the efforts to:
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Update and scale the Design System to unify Neogen’s digital interfaces—ensuring consistency, efficiency, and brand alignment across teams
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Establish research-led design practices to inform high-impact product decisions—improving user metrics and stakeholder confidence
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Introduce fresh design thinking through emerging design trends and technologies—helping position Neogen as an innovation-forward player in the agri-biotech space
Innovation
Situation: Neogen’s Design team was brand new—no established UX process, no frameworks, and limited cross-functional understanding of design’s role.
Action: to set the foundation, I focused on creating structure, defining our value, and building trust across teams. I introduced a clear design process, established realistic timelines, and created collaborative workflows that fit with how product and dev teams were already working.
Result: we aligned teams on a shared strategy and workplan, launched our first design sprints, and built momentum around design as a valuable part of product delivery—not just a final step.
User Research
Situation: user research wasn’t yet part of the product culture—teams were focused on shipping features, with little visibility into how real users experienced the tools.
Action: to shift that mindset, I worked with our Lead Researcher to introduce research as a core part of our design process. I ran collaborative discovery workshops, led usability testing sessions, and used competitive analysis to highlight opportunities and gaps. I also worked closely with product and engineering to connect research insights directly to roadmap planning.
Result: this approach helped shift the team’s perception of design—from “how it looks” to “how it works for users.” The research we gathered became the backbone of both our Design System and early product decisions.
"Design isn't just a production role—it's a strategic partnership within the organization."
"Discovery sessions, stakeholder/ customer interviews proven effective to uncover the key user needs--it aligned cross-functional teams around research-driven insights."
Design System
Situation: UI patterns were inconsistent, components weren’t reusable, and teams often rebuilt the same things from scratch. It slowed down development and created usability issues for end users.
Action: to fix this, I led a complete Design System overhaul. I worked with brand, engineering, and product teams to align on visuals, interaction patterns, and accessibility standards. We built scalable, reusable components that worked across platforms—and made hand-offs cleaner and more efficient.
Result: the new system didn’t just speed up design and dev work—it also helped Neogen show up as a modern, cohesive brand in a highly technical space. It laid the groundwork for long-term product scalability and a better experience for users.
"...Appreciated the contextual design concepts based on impact-effort metrics crossed referenced to current product backlog. Made total sense to me"
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Senior User Experience Designer
Alight Solutions
Challenge
Alight’s legacy platform—over 25 years old—was slow, rigid, and difficult to use. In a fast-paced environment with complex workflows, even simple tasks became frustrating. This led to high call center costs and major inefficiencies.
Adding to the complexity:
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A growing backlog of in-progress sprints from multiple teams
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The need to apply a new Design System across enterprise-wide upgrades
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Global operations with varying user needs and regulatory constraints
Process
To get a clear picture, I started by listening—holding discovery sessions with leadership, subject matter experts, and end users to understand their goals, workflows, and pain points.
Using a mix of analytics, usability data, and stakeholder insights, I helped the team pinpoint where users were getting stuck and why. We then validated possible solutions through prototyping and testing before committing to development.
By breaking big challenges into smaller, testable parts, we were able to move forward without overwhelming teams already managing sprint backlogs.
Outcome
The result was a smoother, more responsive platform experience—launched incrementally but with meaningful impact. Among the wins:
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Improved performance metrics
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Shorter task completion times
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Faster claims processing
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Fewer support calls to the call center
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Senior User Experience Designer
Walgreens Boots Alliance
Scope
I supported the redesign of Walgreens’ Pharmacy Supply Chain & Inventory platform after the team adopted Microsoft’s Fluent Design System—ensuring consistency, scalability, and modern UI standards to a complex enterprise environment.
Challenge
Supply Chain
Pharmacists were working in a fast-paced, high-pressure environment—balancing inventory management tasks with the need to serve customers quickly and accurately. The workflows were complex, and even small inefficiencies could create delays or errors.
Design System
At the same time, the platform was undergoing a major migration, and the outdated style guide couldn’t keep up.
We needed to translate those workflows into a more intuitive experience, while also building a new Design System using Microsoft Fluent to ensure scalability and consistency moving forward.
Action
I led UX efforts across several fronts, including:
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UX Research: conducting studies to understand pharmacist and technician pain points
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UX Strategy: mapping end-to-end workflows and uncovering gaps with How Might We framing
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Information Architecture: redesigning navigation and structure with updated information architecture
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UX/ UI: Creating scalable UI concepts and running usability tests to validate design decisions
Results
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Reduced productivity costs across the supply chain and inventory teams
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Shortened prescription fulfillment steps and time for pharmacists
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Established a scalable UX foundation that supports future platform releases
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Lead Information Architect/ User Experience
UPTAKE - Industrial AI & Analytics
Mission
I led the UX and IA efforts to apply a new Design System across web and mobile platforms for both existing and incoming enterprise clients.
The goal: bring visual consistency, usability, and scalability to a wide range of industrial applications.
Action
During the Discovery phase, I collaborated closely with product managers and clients to gather requirements, map out use cases, and understand key pain points through journey mapping and scenario planning. This helped ensure the designs were grounded in real-world user needs across complex B2B environments.
In the Design phase, I created low- and high-fidelity wireframes, facilitated usability testing, and incorporated feedback through multiple design iterations.
Result
Once refined and approved, I worked closely with developers to ensure a smooth and accurate hand off—keeping implementation aligned with both the vision and technical constraints.
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Senior UX Designer
Blue Cross Blue Shield for IL, NM, MT, OK, TX
The Situation
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The company was replacing a 25+ year-old legacy system while undergoing a major organizational shift—moving the Design team from Marketing to IT.
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At the same time, BCBS was launching Web 2.0 initiatives, adopting mobile-first and responsive design approaches, and aligning with updated ADA accessibility standards.
The Task
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Design modern, accessible self-service tools and forms across web and mobile platforms that could replace legacy interfaces.
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Navigate shifting priorities, offshore development, and an evolving enterprise structure to deliver user-centered solutions at scale.
The Action
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I collaborated across IT, product, and compliance teams to bring clarity to ambiguous project scopes.
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I introduced lightweight Design System elements to speed up hand off and improve UI consistency.
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I focused on creating responsive, accessible experiences that aligned with both user goals and enterprise requirements—despite team restructuring, offshore constraints, and tight timelines.
The Result
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Delivered projects on time and within budget
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Improved user satisfaction, increased traffic and conversion rates
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Helped secure continued Design budget for the next fiscal year by demonstrating clear business value.
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* More work samples available upon request.